Privacy Policy

The PostOp Collective LLC (“The PostOp Collective,” “we,” “us,” or “our”) provides private post-operative nursing and concierge recovery services in Texas. This Privacy Policy explains how we collect, use, and protect information when you visit postopcollective.com (the “Site”), contact us, or request a consultation.

This policy covers the Site and our website communications. Clinical information you share with our nurses as part of your care is handled under your service agreement and applicable health privacy laws, and is not used for marketing.

Information we collect

Information you give us

• Contact details such as your name, email address, and phone number.
• Consultation details such as your procedure date, your surgeon or practice, the services you are interested in, and anything else you choose to tell us in a form, message, or call.
• Messages you send us through our website chat, text messaging, or email.

Please share only what we need to schedule a consultation. We will collect detailed health information directly and securely once you become a client.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, time spent on pages, the site that referred you, and general location (city or region). We collect this using cookies and similar technologies.

How we use information

• To respond to your questions and schedule consultations.
• To coordinate the services you request, including nursing care, transportation, and hotel arrangements.
• To send appointment reminders and service updates by email or text.
• To understand how the Site is used so we can improve it.
• To protect the security of the Site and prevent misuse.
• To meet our legal and regulatory obligations.

Text messages

If you give us your mobile number, we may text you about your inquiry, consultation, or care. Message frequency varies and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. We do not share your mobile number or text messaging consent with third parties for their marketing.

How we share information

We do not sell your personal information, and we do not share it for targeted advertising. We share information only in these situations:

• Service providers that help us run our business, such as our messaging and scheduling platform, website hosting, analytics, and email providers. They may use your information only to provide services to us.
• Care partners such as your surgeon’s office, partner hotels, and private transportation providers, when needed to coordinate services you have asked for.
• Legal reasons, when required by law, subpoena, or court order, or to protect the rights, safety, and property of our clients, staff, or others.
• Business transfers, if we are involved in a merger, sale, or reorganization. Any successor will be bound by this policy for information collected under it.

Cookies and analytics

We use cookies and similar tools, including Google Analytics, to understand site traffic and improve the Site. We also display Google reviews on the Site, which may load content from Google. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out add-on. Some parts of the Site may not work properly without cookies.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect your information, and we limit access to people who need it to do their jobs. No website or internet transmission is completely secure, so please avoid sending sensitive medical details through website forms or chat.

How long we keep information

We keep personal information only as long as we need it for the purposes described here, or as required by law. Records connected to patient care are kept for the periods required under Texas law.

Your choices and rights

You may ask us to:

• Confirm whether we hold personal information about you and give you a copy.
• Correct information that is inaccurate.
• Delete information, unless we must keep it by law.
• Stop sending you marketing emails or texts.

To make a request, email us at the address below. We will verify your request before acting on it and respond within 45 days. If we decline your request, you may appeal by replying to our decision, and we will respond to your appeal within 60 days.

Children

The Site is not intended for children under 13, and we do not knowingly collect their personal information online. Services for patients under 18 are arranged with a parent or legal guardian.

Links to other sites

The Site may link to websites run by others, such as partner hotels, surgical practices, and media outlets. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above. Material changes will be highlighted on the Site.

Contact us

The PostOp Collective LLC
Dallas, Texas
hello@postopcollective.com